Terms & Conditions
A 50% credit card deposit is required to start your order.
We will ask you when we need information that personally identifies you (personal information) or allows us to contact you. Generally, this information is requested when you are registering before entering a contest, ordering e-mail newsletters, joining a limited-access premium site, signing up for an event or training, or when purchasing and/or registering products. Personal information collected often is limited to e-mail address, language, country or location, but may include other information when needed to provide a service you requested.
Lead time on most orders is 6 weeks from the date your deposit is received.
Change Or Cancel An Order
Should you need to change or cancel your order please contact us within 3 business days of the date you placed the order, otherwise production will have already begun and the order will be subject to a 25% restocking charge. Custom fixtures or standard fixtures that have been modified in any way are not returnable for any reason. Large orders can be subject to a higher restock charge.
Custom And Modified Fixtures
Custom fixtures or standard fixtures that have been modified in any way are not returnable for any reason.
Amazing Deals Fixtures
Amazing Deal fixtures are not refundable or returnable. These products are sold As-Is. Damages that occur during transit Old California Lighting will cover up to the purchase price. Please Email us if you have any questions or concerns.Email Us
We work closely with each of our customers to help them select the perfect style and size light fixture for your home. Each fixture is then manufactured to your exact specifications from thousands of possible configurations. If on the rare occasion a fixture has been ordered incorrectly or a change in plans requires a fixture to be returned it will be subject to a restocking charge. Large orders can be subject to a higher restock charge. Custom fixtures or standard fixtures that have been modified in any way are not returnable for any reason. This restock charge covers the original production costs plus inspection, possible repairs and new packaging. A fixture that has been installed is not returnable. Custom or modified fixtures are not returnable. Each fixture must be returned to our factory within 15 days of the original ship date and be in the same condition and packaging as it was originally shipped. Contact our customer service staff for details about your specific order.
Amazing Deal fixtures are not refundable or returnable. These products are sold As-Is. Damages that occur during transit Old California Lighting will cover up to the purchase price. Please Email us if you have any questions or concerns.
We take great pride in utilizing quality packing methods; however, we realize that freight shipments occasionally arrive damaged. Inspect your shipment immediately upon arrival. You must note any damage on the freight bill when signing for the shipment. In the unlikely event you encounter a problem with your order, please notify Old California Lighting immediately. Save all cartons and packing materials until your claim is resolved.
We hand-craft each of our fixtures at our factory in Orange, CA to your exact specifications. You select the style, size and how it mounts; you then select a patina finish and glass panels to create a fixture that is perfect for your home. We only use the finest materials combined with old-world hand craftsmanship and for these reasons we proudly Guarantee Our Fixtures For Life. We Guarantee For Life that all of our products will be free from defects in material and workmanship and that any structural problem will be repaired at our cost. We stand behind all of our products and will do whatever is necessary to ensure you are completely satisfied should a problem arise. Patina finishes on exterior lanterns and garden lights will naturally mature over time, changing in appearance and creating a living finish. Painted finishes on exterior lanterns and garden lights may naturally fade over time, as they are continually exposed to the outdoor elements. These changes to exterior finishes are considered to be a normal sign of aging. This Guarantee is limited to the repair or replacement at Old California Lighting's expense. This Guarantee does not cover labor charges and will not apply if the fixture has been modified or damaged during installation or ongoing maintenance.
Promo Codes and Coupons
- Promo Codes and Coupons must be presented when the order is placed.
- Promo Codes and Coupons can not be added to orders that are currently in production or completed orders.
- Only one Promo Code or Coupon can be used on a order. The promo code and coupon can be combined with a posted sale unless specified.
Old California is committed to complete satisfaction.
If you have any questions regarding our terms and conditions please click the button below to fill out our contact form.Contact Us
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