Payment and Orders
Orders under $300.00 must be paid in full when the order is placed. Orders at or over $300.00 require a 50% deposit to begin production. The balance, shipping fees and any applicable taxes will be charged when the order ships.
Order changes must be made within three days of payment or initial deposit. Changes or cancellations to orders after three days may be subject to a minimum 25% restock fee. Custom fixtures, modified fixtures, products specific to your address (e.g. illuminated house numbers), Tiger Rug products and products from the Wentworth Avenue Collection cannot be cancelled once production has started.
Promo codes and coupons must be presented when an order is placed and cannot be applied after the fact. Only one promo code or coupon can be applied per order. Promo codes cannot be applied to Tiger Rug products.
Expected shipping times on products vary:
- Mailboxes ship within three weeks from order date
- Light fixtures from our Wentworth Avenue Collection ship within 16 weeks from order date
- Tiger Rug products ship between 16 and 20 weeks from order date
- All other products ship within eight weeks from order date
We ship via ground service within the 48 contiguous United States.
Orders totaling less than $100 and shipping within the 48 contiguous states are subject to a 10% shipping fee. Orders totaling $100 or more that ship within the 48 contiguous states are eligible for free shipping (excepting larger orders that must be palletized and shipped via a freight company—palletized orders are subject to a 10% shipping fee).
For orders outside the contiguous 48 states (shipping to Alaska, Hawaii, Puerto Rico or Canada), please call our sales staff for shipping rate quotes. Canadian customers are responsible for any applicable freight fees, brokerage fees, customs fees, taxes and duties required to ship across the border.
Please note that our staff will contact customers who require shipping via a freight company. We will not schedule the shipment until we receive confirmation those customers are ready to receive the order.
Inspect the packaging on arrival and photograph any damage to the packaging before signing for the shipment. Please open and inspect your shipment on arrival and report any damage within five days of receipt. If filing a damage claim, save any packaging and packing material until the claim is resolved. Buyer assumes responsibility for any damage not reported within five days of receiving the product.
Limited Lifetime Warranty (Excluding Sutter’s Mill Collection) We manufacture products from durable, corrosion-resistant alloys. We guarantee they will be free from defects in materials and workmanship for life, and that any structural problem will be repaired or replaced at our cost. If there are any problems with your purchase on arrival, please contact us and we will resolve the issue up to full replacement of defective materials.
Finishes are not covered by this warranty. They are designed to age and mature naturally. As time passes, they will become unique to you as the finish takes on the flavors of your home’s environment. Electrical sockets and components are covered for five years.
This warranty is limited to the original end use purchaser and original installation and is limited to the repair or replacement of materials at Old California’s expense. It does not cover labor charges. If your product has been damaged or modified during installation, ongoing maintenance or from the use of abrasive cleaning materials the warranty no longer applies.
Limited Warranty Information (Sutter’s Mill Collection) Products from the Sutter’s Mill collection are under warranty against defects in materials and workmanship for a period of one year from date of purchase. This warranty is expressly limited to repair or replacement by Old California (not to exceed the original purchase price) and is voided by damage resulting from incorrect installation, modification, or ongoing maintenance.
Returned items are subject to a minimum 25% restock fee.
Returned items must be received at our factory within fifteen days of arrival at the destination. Contact our sales staff to create a Returned Goods Authorization number (RGA). We cannot accept returns without an RGA. Buyer assumes responsibility for shipping fees on return products. Please return products in their original packaging and clearly write your RGA on the box.
We are unable to accept returns on some items, including:
- Custom products
- Products modified by owner
- Products already installed
- Products sold from the Warehouse Sale section of the website
- Products from our Wentworth Avenue Collection
- Wagon wheel and yoke chandeliers from the Sutter's Mill Collection
- Products that have numbers integrated into the structure (e.g. illuminated house numbers or mailboxes with addresses)
- Tiger Rug products
- Products shipped internationally
- Any products noted as 'Not Eligible for Return' on the individual product page
- High quantity orders
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