Shipping & Returns
Shipping & Returns
Our standard product line ships within six weeks from date of order. We ship our products exclusively by UPS ground with no added handling fees. Shipments of our products to Hawaii, Alaska, Puerto Rico, or Canada are available by special request. “Canada orders will also be charged broker fees and GST or HST tax that will need to be collected by customs prior to you receiving your shipment. The rates vary by province or territory.” Email us to make arrangements and receive a special freight quote.Email Us
Free Shipping Policy
Old California Lighting is now offering “Free Shipping” on all orders of $100.00 or more and orders that are shipped in the contiguous 48 States. Large orders that need to be “palletized” and shipped by a trucking company do not apply for free shipping. Contact customer service for a special discounted freight rate.
We take great pride in utilizing quality packing methods; however, we realize that our products may occasionally be damaged in shipping. Upon receiving your order, inspect your cartons immediately and note any damage when signing for the shipment. Open every box immediately. Damage is not always obvious. Even if you do not intend to install your fixture(s) right away, you must inspect it immediately. If you elect not to open a box for a period of time longer than 5 business days, you are assuming responsibility for any damages that may have occurred. If your schedule does not allow for timely inspection, please contact us to make suitable arrangements. In the unlikely event you encounter a problem with your order, please notify us within 5 business days. Save all cartons and packing material until your claim is resolved. Email your claim by clicking the button below.Email Us
Standard Product Orders
We want you to be fully satisfied with your lighting fixtures. We rarely receive returns from our customers because we work closely with you at the beginning of the selection to assure that the correct fixture is ordered. We encourage you to take advantage of our “sample program” and qualified staff if you are not confident with the specifics of your order. We can also send you a full scale CAD drawing showing all of the dimensions of your fixture selection.
Each of our products are manufactured to your specifications from thousands of configurations, thus, returned items are subject to a 25% restock charge plus shipping costs back to the factory. Large orders can be subject to a higher restock charge. Amazing Deal fixtures, Wentworth Avenue (Greene & Greene Style Products) and fixture that are not priced on Old California are not returnable. Contact firstname.lastname@example.org to discuss the details and acquire a return goods authorization, (RGA). Lighting fixtures will not be accepted by our Receiving Department without an (RGA) number. To return an item, it must be returned to Old California within three weeks of the ship date freight prepaid. (No Exceptions) Returned items must be received by us in original condition with original packaging and must not have been installed. Pack the item carefully in the original packaging, in the manner that it was shipped. Items that have been damaged during return shipment are the buyer's responsibility. For your protection, please obtain insurance on items being returned.
Amazing Deals Fixtures
Amazing Deal fixtures are not refundable or returnable. These products are sold As-Is. If damage occur during transit, Old California Lighting will cover up to the purchase price.
All orders shipped internationally are final and are not eligible for refund or exchange.
Custom or Modified Orders
Custom fixtures or standard fixtures that have been modified are not returnable for any reason.
Wentworth Avenue Collection
Products from our Wentworth Avenue Collection are final sale and are not eligible for refund or exchange.
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